Frequently Asked Questions

How do I install your plugins?

Our plugins come in a bundled software installer, that is specific for your operating system. Before installing make sure you have downloaded the correct installer archive for your system ending with _win.zip or _mac.zip. Then perform the following steps:

1.) Unzip the installer archive.
2.) Start the installer.
3.) Choose the components you want to install (plugins, supported formats).
4.) Done!

Can I try your plugins before purchasing?

Sure, all of our plugins can be test-driven for 14 days! Just activate your plugin as described below and our system will automatically deposit a trial license into your account.

How can I activate your plugins?

Use our new License Manager to retrieve your personal serial number. When prompted for activation by our plugins enter your email address and the serial from the license manager and hit "Unlock Plug-in". You are free to choose between your HDD or any USB flash drive as the destination device for your licenses.

Using a USB flash drive allows you to take your licenses with you for mobile or offline use. Just plug it in on any system that runs our plugins and it will activate the products you own licenses for just like any other dongle.

What is this new license manager all about?

Version 1.7 of the Black Rooster Audio Plugin Pack introduces a new and heavily simplified activation system. Due to the tremendous amount of customer feedback we have decided to go from a challenge/response based method to a simple serial number based system.

Versions 1.6 or older are no longer supported. Please update to the latest version if required. The latest plugin pack can be downloaded here. Don't worry about lost licenses, all your old data have been imported into the new system. Just follow the procedure described below and you should be good to go:

The Black Rooster Audio license manager is a simple and straightforward online application that gives you an overview of all the licenses currently stored in your account. To access the License Manager log in here using your personal credentials. You can also create trial licenses for the products you would like to test drive here. Simply click "Create trial license" for the plugins you would like to check and the license manager will deposit a fully functional 14 day trial license in your account.

Every time you create a trial license or purchase a plugin your personal serial number will be updated to reflect those changes. You can find it in the top area under "Your serial". Use the "Copy to clipboard" function, write it down to a piece of paper or use your cell phone and transfer it to the License Service Application (LSA) in the plugin along with your email address when prompted for activation by any of the plugins. Serial numbers consist of five 8-character blocks. Valid characters are [A-Z] and [2-7]. Serials never contain the characters 0, 1, 8 or 9.

I keep getting "Error: Serial doesn't contain a license for this Plug-in". Why is that?

If you encounter this message go back to our license manager and check whether you actually have a license for the plugin you're trying to activate. Hit the "Create trial license" button if you still have a trial license available and the license manager will deposit a fully functional 14-day test license for the selected product and generate a new serial. Enter that new serial and hit "Unlock Plug-in".

What are the system requirements for your plugins?

Minimum System requirements (Mac)

  • SSE2 compatible processor (Intel Core CPU recommended)
  • 1GB of RAM
  • Mac OSX 10.7 (Lion) or newer
  • VST, AU or AAX compatible host
  • Display resolution of 1280x1024 pixels or more

Minimum System requirements (Windows)

  • SSE2 compatible processor (Intel Core CPU recommended)
  • 1GB of RAM
  • Windows 7 or newer
  • VST or AAX compatible host
  • Display resolution of 1280x1024 pixels or more

Where can I find a list of known issues?

Below is a list of known issues for our plugins:

  • Using the mouse in Garageband drags the entire UI -> Use mousewheel
  • CPU load isn't released when bypassing the plugin
  • UI Switches don't react to mousewheel interaction

Please carefully inspect this list for your issue before contacting our support team.

Your plugins don't show up in GarageBand or Logic. What can I do?

Please make sure you have selected the "AU Support" component on the customize page when running the Plugin Pack installer.

If the "Black Rooster Audio.component" bundle is installed in your AudioUnits folder and the plugins still do not show up in your AudioUnits Host, please try to force an AU rescan by clearing the system's AudioUnit cache:

1.) In Finder choose "Go to Folder" in the Go the menu.
2.) Type ~/Library/Caches in the text field.
3.) Press the Go button
4.) Delete the "com.apple.audiounits.cache" file.
5.) Delete the ~/Library/Caches/AudioUnitCache folder. 6.) Restart your DAW. It will now re-scan all installed AudioUnits.

Your plugins crash or the LSA doesn't show up

We have had several reports about an incompatibility with our copy protection system with certain anti-virus and/or firewall software. This may lead to crashes or the activation dialog window being blocked. If you encounter similar issued try temporarily disabling both your firewall and/or antivirus software and see whether it resolves these issues for you. Please also report the incident via our support form.

Software that has been reported to cause problems includes:

  • Panda Security Antivirus
  • ESET Smart Security
Your plugins don't show up in my plugin folder, why is that?

We use so called wrappers to expose our plugins to different host environments. That means, the actual plugins are installed in /Applications/Black Rooster Audio/Plug-Ins (Mac OS) and [BOOTDRIVE]:\Program Files\Black Rooster Audio\Plug-Ins which is completely normal and intended.

Additional wrapper Black Rooster Audio dlls / bundles will be installed in the respective plugin directories for every plugin format you wish to be supported, depending on the selection you made during the installation process.

We offer a "Legacy VST Support" option for VST hosts that do not support the described technology. Just select the "Legacy VST Support" option on the customize page during the installation and ordinary VST plugins will be placed in a Black Rooster Audio directory in your selected VST folder.

Your plugins don't show up in my DAW. What can I do?

We had some reports about Black Rooster Audio plugins not showing up in certain DAW/Host environments (e.g. Native Instruments Maschine, Synapse Orion, iZotope RX). In some cases this is due to the VST2.4 protocol not being supported properly by those hosts. We have thus added a "Legacy VST Support" option in our installer. Please re-install the plugins and select this option along with the other formats. You can find it on the customize page of our installer. Do a re-scan in your DAW afterwards, our plugins should now show up.

If they don't, please get in touch via the support form via blackroosteraudio.com/support.html

Pro Tools lists Black Rooster Audio plugins that aren't installed anymore

This is a known issue that has been reported for Pro Tools 11.x and 12.x on Mac OS. It has to do with the way Pro Tools manages its cache of installed plug-ins. Shutdown Pro Tools, run Terminal and type in the following commands to force Pro Tools to rescan the Black Rooster Audio AAX shell which will fix the problem:

cd "/Library/Application Support/Avid/Audio/Plug-Ins" [HIT ENTER]
touch "Black Rooster Audio.aaxplugin" [HIT ENTER]

Restart Pro Tools.

 

How can I uninstall Black Rooster Audio plug-ins altogether?

On Mac OS navigate to /Applications/Black Rooster Audio/Uninstaller in Finder and run the uninstaller by double-clicking the pkg file.

On Windows navigate to [BOOTDRIVE] :\Program Files\Black Rooster Audio\Uninstaller in Explorer and run the uninstaller by double-clicking the exe file.

How can I uninstall specific Black Rooster Audio plug-ins?

To remove specific plug-ins you do not wish to show up in your DAW anymore, simply run the uninstaller in /Applications/Black Rooster Audio/Uninstaller (Mac OS) or [BOOTDRIVE]:\Program Files\Black Rooster Audio\Uninstaller and re-run the installer package and de-select the components you want to be removed.

You can also navigate to /Applications/Black Rooster Audio/Plug-Ins (Mac OS) or [BOOTDRIVE]:\Program Files\Black Rooster Audio\Plug-Ins (Win) and delete the plug-in bundles you want to remove. We strongly discourage you from using this flavour because it will cause issues in AudioUnits host.

I have an issue with one of your plug-ins what can I do?

First of all please make sure to read list of known issues in the FAQ above.

If you can't find your problem or a suitable workaround there please get in touch via the support form - our support team will be glad to help you out.

If all else fails you can uninstall our plug-ins using the uninstaller (see above).

Will your free plug-ins be free forever?

Sure, whenever we find time to create a free plug-in, we will do so and of course: What is declared free will be free forever.

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